Mean it when you say it

Last week friday I have some bad experience on one of my favourite plugin – WP Rocket , it release a new feature for auto update some time ago and the first time it try to perform auto update and the result is the plugin auto turn off , you can imagine when a plugin that handle caching suddenly go off , ya some of the site was unable to visit.

As a developer, I m perfectlly understand this kind of things happen, but what important is how you handle after that ? in my thought is WP Rocket should immediately send out email to all their user , because this is something potential to bring down the site, isn’t this something you should notify your user in the first place once you find out ?

So I tweeted and make my suggestion , but there are no reply from them , well ok at least I did suggest.

then just yesterday , WP Rocket release a post  Transparency matters  – “we’ve decided that we have absolutely nothing to hide” ,  I was like you never tell your user about what happen and you are still daring to make a claim like this ? So I tweeted again

this time they reply and after they reply I receive the email mention about this issue and mention about the new version is upcoming, what’s the best part ? the comment I leave they are still hide it, don’t think they going to approve.

Transparency_matters

Nothing to hide my ass , do it if you claim so , if you can’t do it , don’t mention it.

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  • Jonathan Buttigieg

    I’m Jonathan, one of the cofounder guy.

    Thanks for this post 😉

    I’m going to reply you exactly the same that I said on Twitter.

    We replied to your tweet before to view your comment.

    The newsletter about auto-update was sent 2 DAYS before the transparency blog post => http://cl.ly/image/2W2Z122v2t35

    Why we didn’t publish it yet?

    Because we replied to your tweet and the newsletter about this issue was sent 2 days before this post.

    So why we need to reply to the comment too?

    PS: I’ve just replied to your comment: http://blog.wp-rocket.me/transparency-matters/#comment-16598

    • ok, I will explain also.

      1. my first tweet is on 30 Jan and I mention since it cause site down , you guys should send email alert user , but no one bother to reply me or consider that as suggestion, you don’t wait until you have solution when problem like this happen, you simply should alert your user first.

      2. So I saw your post and I m really wonder, so I comment and tweet at the same time, fair enough if your view is you already reply on twitter why bother to approve comment , my view is my first tweet no follow up, my comment has been moderated , only my second tweet has been reply, then I receive your news letter, this make me write this post and wonder why.

      3. Again like I say , you think it only affected a few user, no need to email every user, my take is this is a bug causing site down , you should inform your user once you find out, imagine once I got the alert on this , I can go in and check each of my site, rather wait for my client call me and scream at me why the site down.

      4. I m not sure about blog post is before newsletter, I receive the newsletter on 6 Feb and that post seem like up since 4 Feb